Privacy policy

Privacy Policy

Last Updated: June 17, 2026

Privacy Policy

Trudoor, LLC dba Trudoor – Commercial Doors & Hardware ("Trudoor," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, www.trudoor.com (the "Website"), purchase products, request quotes, communicate with us, or otherwise interact with our services.

This Privacy Policy is intended to comply with applicable privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), and the European Union General Data Protection Regulation ("GDPR"), where applicable.

 

 

1. Information We Collect

We may collect the following categories of personal information:

Identifiers

  • Name

  • Company name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Account username

Commercial Information

  • Products purchased

  • Order history

  • Product preferences

  • Quote requests

  • Returns and exchanges

  • Customer service interactions

Financial Information

  • Payment card information processed through third-party payment processors

  • Billing information

  • Transaction information

Trudoor does not store complete payment card numbers on its systems.

Internet and Device Information

  • IP address

  • Browser type

  • Operating system

  • Device information

  • Website usage information

  • Pages viewed

  • Referring websites

  • Session information

  • Cookie identifiers

Geolocation Information

  • Approximate geographic location derived from your IP address.

Communications Information

  • Emails

  • Telephone calls

  • Chat communications

  • Product inquiries

  • Customer support requests

Tax and Compliance Information

When applicable, we may collect:

  • Resale certificates

  • Tax exemption documentation

  • Business identification information

  • Shipping and delivery information

 

 

2. How We Collect Information

We collect information:

  • Directly from you when you place an order

  • When you create an account

  • When you request a quote

  • When you subscribe to marketing communications

  • When you contact customer service

  • Automatically through cookies and analytics technologies

  • From payment processors, shipping providers, fraud prevention providers, and other service providers.

 

 

3. How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Deliver products

  • Provide customer service

  • Process returns and refunds

  • Provide quotes and pricing

  • Verify tax exemption documentation

  • Manage customer accounts

  • Detect fraud and security incidents

  • Improve our Website and services

  • Analyze Website performance

  • Send transactional communications

  • Send marketing communications where permitted by law

  • Comply with legal and regulatory obligations

  • Enforce our terms and conditions

 

 

4. Legal Basis for Processing (GDPR)

For visitors located in the European Economic Area, we process personal data based upon one or more of the following legal bases:

Performance of a Contract

  • Processing orders

  • Delivering products

  • Providing customer service

  • Managing accounts

Legitimate Interests

  • Preventing fraud

  • Improving Website functionality

  • Conducting business analytics

  • Maintaining network security

  • Responding to inquiries

Consent

  • Sending marketing communications where required

  • Using non-essential cookies

  • Delivering personalized advertising

Legal Obligations

  • Tax reporting

  • Accounting requirements

  • Compliance with legal requests and regulatory obligations

 

 

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies.

These technologies may include:

  • Essential cookies

  • Analytics cookies

  • Performance cookies

  • Advertising cookies

  • Functional cookies

We may use services such as:

  • Shopify

  • Google Analytics

  • Google Ads

  • Meta Pixel

  • Microsoft Advertising

  • Email marketing and customer relationship management platforms

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

You may manage your cookie preferences through our cookie consent banner or browser settings.

 

 

6. How We Share Personal Information

We may disclose personal information to:

Service Providers

  • Shopify and ecommerce platform providers

  • Payment processors

  • Shipping carriers

  • Email service providers

  • Customer service providers

  • Website hosting providers

  • Analytics providers

  • Fraud prevention providers

  • Tax and accounting service providers

Legal Compliance

We may disclose information:

  • To comply with legal obligations

  • To respond to subpoenas or court orders

  • To protect our rights and property

  • To prevent fraud or unlawful activity

 

 

7. Sale or Sharing of Personal Information

Trudoor does not sell personal information for monetary consideration.

However, certain online advertising technologies may constitute "sharing" under California law.

California residents have the right to opt out of the sale or sharing of personal information.

To exercise this right, please contact us at:

privacy@trudoor.com

 

 

8. Sensitive Personal Information

We use sensitive personal information only as reasonably necessary to:

  • Process transactions

  • Prevent fraud

  • Verify identity

  • Provide requested services

  • Comply with legal obligations

We do not use sensitive personal information to infer characteristics about consumers.

 

 

9. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Customer orders and accounting records: up to seven (7) years

  • Tax documentation: as required by applicable law

  • Marketing records: until consent is withdrawn or the information is no longer needed

  • Website analytics information: according to our service provider retention settings

  • Customer service records: as reasonably necessary to support business operations and legal obligations

 

 

10. International Data Transfers

Your information may be transferred to and processed in the United States.

Where required by law, we implement appropriate safeguards for international transfers of personal information, including contractual protections and other legally recognized transfer mechanisms.

 

 

11. Your Privacy Rights

California Residents (CCPA/CPRA)

California residents may have the right to:

  • Know the categories of personal information collected

  • Know the sources of information

  • Know the purposes for collection and use

  • Know the categories of third parties with whom information is shared

  • Access specific pieces of personal information

  • Correct inaccurate information

  • Delete personal information

  • Opt out of the sale or sharing of personal information

  • Limit the use of sensitive personal information where applicable

  • Receive equal service and pricing regardless of exercising privacy rights

To exercise these rights, contact:

privacy@trudoor.com

We may request information necessary to verify your identity before processing requests.

 

 

European Residents (GDPR)

You may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Receive your information in a portable format

  • Lodge a complaint with a supervisory authority

Requests may be submitted to:

privacy@trudoor.com

 

 

12. Marketing Communications

You may opt out of promotional emails by:

  • Clicking the unsubscribe link contained in our emails; or

  • Contacting us at privacy@trudoor.com.

Even if you opt out of marketing communications, we may continue sending transactional and service-related communications.

 

 

13. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

 

 

14. Children's Privacy

Our Website is not directed to children under sixteen (16) years of age.

We do not knowingly collect personal information from children under 16.

If we become aware that we have collected information from a child under 16, we will take reasonable steps to delete such information.

 

 

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The "Last Updated" date above indicates when changes were most recently made.

Your continued use of the Website after changes become effective constitutes acceptance of the revised Privacy Policy.

 

 

16. Contact Information

Privacy Officer
Trudoor, LLC dba Trudoor – Commercial Doors & Hardware
5858 W Lower Buckeye Road, Suite 100
Phoenix, Arizona 85043
United States

Email: privacy@trudoor.com
Phone: (623) 748-9122
Website: www.trudoor.com