How to Order
We take pride in our easy ordering system, which allows you to configure doors and hardware sets without confusion. Click the “Build A Quote Now” button below, to see just how easy it is to order commercial metal doors, door frames and hardware.
1. BUILD A QUOTE
Use our interactive Quote Builder to configure your request or request a custom quote.
2. REVIEW QUOTE
We’ll email or fax you a written quote, shortly after we receive your request.
3. PLACE ORDER
Submit payment through our secure payment gateway or via telephone.
4. RECEIVE MATERIAL
Doors are delivered directly to your job site or can be picked up at our Phoenix location. Nationwide delivery available!
Ordering Terms & Conditions
Payment is due in full upon placement of all orders to be shipped outside the State of Arizona. At the sole discretion of Trudoor LLC, we may allow a 50% deposit on orders requiring significant or lengthy production, with the remaining balance due prior to shipment.
All orders placed at our Phoenix warehouse that are available for immediate pick up or the same day are required to be paid for in full, upon placement of order. Unless granted credit, all orders with estimated lead times exceeding 2 (two) working days require a 50% deposit with the remaining balance due at time of receipt or prior to shipping.
All first time customers are required to submit at least a 50% deposit prior to the placement of an order, with the full balance due at the time of receipt or prior to shipping.
If a deposit is required and you do not make arrangements to pay your balance after 10 (ten) days and you used a credit card or debit card to submit a deposit, Trudoor LLC will charge your credit/debit card on file, to pay for the remaining balance due. If deposit was submitted via cash or check, you may be asked to complete a Past Due Credit Authorization Form.
Credit may be extended at the sole discretion of Trudoor LLC. A Net 30 Charge Account Application and a Past Due Credit Authorization Form must be completed and approved by Trudoor LLC before credit can be extended. Should your account become 45 days past due, Trudoor LLC is authorized to charge your credit card or debit card in the amount of the past due balance. For more information on obtaining credit with Trudoor LLC, please email firstname.lastname@example.org
For your convenience, Trudoor accepts American Express, Discover, MasterCard, PayPal and Visa for orders shipped outside of Arizona. Payment can be submitted through our secure online payment gateway or by telephone.
Arizona customers: Trudoor accepts all major credit cards, cash and company checks. Payments and deposits can be submitted at our Phoenix warehouse, through our secure online payment gateway or by telephone.
Trudoor withholds applicable sales tax or transaction privilege tax for orders to be delivered to addresses within Arizona and for orders picked up at our Phoenix warehouse. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other location. Arizona customers reselling goods or using the goods provided by Trudoor for an exempt purpose, may be exempt from tax. A completed Exemption Resale Certificate (Arizona Form 5000 or Arizona Form 5000A) must be presented to Trudoor before a sale can be exempt from sales tax or transaction privilege tax.
Most standard or non-custom doors and hardware have a lead time of 5-15 working days. Due to the complexity and many custom options of our products, lead times can vary from one order to the next. An approximate ship date will be provided to you after your order has been confirmed. Scheduled shipping dates are based on best estimates, but are not guaranteed. Trudoor will not accept orders with a penalty or late delivery provision without being advised of such clause when the order is placed and accepts such conditions in writing.
Most national (non-Arizona) door orders and larger hardware orders are shipped LTL Freight “tail gate delivery” or “back of the truck” via a ground freight carrier, directly from the manufacturer(s) or from Trudoor, in Phoenix, AZ. Standard shipping does not include liftgate service, but this service is available for an additional fee, if requested. Doors are palletized or crated before shipping. All orders shipped outside of the Phoenix, Arizona metro area are subject to a crate fee charge. Most Arizona orders are shipped and delivered by Trudoor. Smaller orders that do not include doors are shipped via FedEx, UPS and/or USPS.
Changes and Order Cancellations
The following applies to any cancellation of part (or all) of an order, or any change to an order, after receipt by Trudoor.
Order Changes or Cancellations must be reported within 24 Hours. Change orders or cancellations requested after 24 hours are subject to the approval of Trudoor. Additional charges may apply, including restocking fees. Order cancellations on custom, modified or fabricated orders are not accepted and will be charged at full quoted price, minus shipping expenses. Trudoor reserves the right to reject any change order request submitted after 24 hours.
Trudoor does not allow returns for any material sold & received as ordered, unless authorized. A restocking charge may be invoked in connection with the return of any product. We do not, by any means accept returns for custom, modified, prepped, pre-finished, or previously installed products that have been altered whatsoever from their original condition. For information regarding freight damage, defective products, warranties or order discrepancies, see below.
All shipments not delivered by a Trudoor owned truck are F.O.B. Point of shipment. Title passes at the time of shipment. All freight claims are the responsibility of the purchaser. Customer must note any freight damage on the receiving tickets or bill of lading and shall be responsible for filling claims with the delivering carrier. Trudoor LLC shall not be responsible but will provide assistance in making such claim. Visibly damaged goods must be reported to the driver, noted on the bill of lading and should be reported to email@example.com within 24 hours of the delivery. If the package shows visible damage and you feel that all or most of the material is unusable, we recommend that you refuse the delivery in its entirety.
NOTE: Surface scratches on metal doors and frames do not constitute damage, as doors are shipped unfinished (primed gray).
Defective Products & Warranties
Trudoor warranties all products under original manufacturer warranty. To report a defective product or warranty claim, email firstname.lastname@example.org
Missing or Wrong Items:
Missing or wrong items must be reported within 24 hours of receiving material. To report missing or wrong items, email email@example.com
See Complete Terms and Conditions for more information